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Frequently Asked Questions
INQUIRING MINDS WANT TO KNOW:
I cannot find what I AM LOOKING FOR. now what?
No worries. Contact me at craigprimasphotography@gmail.com and I will work directly with you to get you want to want. It is not possible to show my complete body of work on the website, as I am continuously shooting.
CAN I PLACE A CUSTOM ORDER TO SUIT MY NEEDS?
Yes you can. If a size or media is not shown that you would like, just contact me at craigprimasphotography@gmail.com. I often do custom designs for designers and clients.
CAN YOU BE RETAINED FOR AN ASSIGNMENT OR LOCATION WORK?
Yes, I can. Have camera, will travel. But I do not photograph weddings.
WHAT IS YOUR SHIPPING POLICY?
You can expect the best I have when a print is shipped to you; be it a canvas, acrylic or a photo print. Once an order is placed, production usually takes a few days and the print will be shipped within two weeks of being ordered, depending on the media and whether it is a custom order or not. Shipping rates will also vary based on the type of print (size and weight) and method of shipping. Below is a general Guide to estimate shipping costs.
FOR PRINTS Shipping times range from 3-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES for all prints are calculated based on your order characteristics (size and weight) as follows:
| Cart Totals | Standard Shipping | 2-Day Shipping | Overnight Shipping | International Shipping |
| $0 - $49.99 | $9.49 | $14.99 | $19.99 | $11.89 |
| $50 - $149.99 | $16.99 | $24.99 | $34.99 | $21.247 |
| $150 - $199.99 | $19.99 | $29.99 | $39.99 | $24.99 |
| $200.00 - $249.99 | $26.99 | $39.99 | $54.99 | $33.74 |
| $250 - $499.99 | $29.99 | $44.99 | $59.99 | $37.49 |
| $500 - $999.99 | $49.99 | $74.99 | $99.99 | $62.49 |
| $1000 + | $99.99 | $149.99 | $199.99 | $124.99 |
FOR LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:
| Cart Weight | Ground Shipping | Expedited 2 Day Shipping |
| Up to 5LBs | $ 9.95 | $19.95 |
| 5 - 10 LBs | $15.95 | $29.95 |
| 10-15 LB | $19.95 | $39.95 |
| 15 LB + | $29.95 | $49.95 |
( Please note these are only examples and not actual shipping prices according to weight)
What is your Policy on Returns/Exchanges/Refunds?
Our policy here at Craig Primas Photography is that we want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied with your purchase, please contact us here https://craigprimas.artstorefronts.com/contact and include your order number and a brief description of what’s going on. Someone from our office will contact you to see how we can help.
There’s a 20% restocking fee that is applied for any order canceled or exchanged.
How can I keep up with your new work?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter https://craigprimas.artstorefronts.com/newsletter-sign-up !
You can also follow us on our social media pages as we are constantly posting about new work!
Facebook: https://www.facebook.com/craig.primas.16
Of course, keep checking back on this site and you may see something new! www.craigprimas.net
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